Frequently Asked Questions
Please read our FAQs before sending us a message
Can I pick in the store?
Yes you can! Order before 4pm, Monday to Friday and collect in store within 2 working days. Orders placed between 4pm on Friday and 4pm on Monday will be delivered within 2 working days. You will receive an email when your order has been dispatched from the warehouse and been delivered to store and is ready for collection
Can somebody else collect my click and collect order?
Yes they can, providing they have a copy of your order confirmation with them at the time of collection and some Photo ID to say who they are collecting the order for.
How do I cancel my order?
You can cancel your order as long as it has not been fully processed or dispatched. You will need to place a new order if you want to add products to your delivery. To change your details or cancel it completely, please contact our Online Customer Services team from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Online Customer Services Team. Please be ready to quote your order number from your confirmation email. If an order cannot be cancelled you can return the order once delivered free of charge.
How can I pay?
You can pay for your online order in the following ways: - Paypal - Bank Transfer
Do you offer group discounts?
We do not offer any group discounts online. We always want to give you the best ranges available for your hobbies and great value for money. So, our prices are the same for everyone to be fair on all of our customers. To keep up to date with our latest offers sign up to our Bambootronic Club.
How do I buy a product?
1. Find the products that you want Browse or search and filter using the choices on the left of your page to find the items that you want to order. Click on a product to find out more about it. 2. Add them to your Shopping Basket On the product page, use the 'Add to Basket' button. A box will appear with the product that you have added for you to review. You can then 'Go to Checkout' or 'Continue Shopping'. - If you choose to 'Continue Shopping' the product will be added to your basket and you will be returned to the product page so that you can add more items to your basket. - Choose 'Go to Checkout' when you have finished adding everything that you want. 3. View your Basket and Checkout Use 'Your Basket' at the top of the page to see what is in your basket at any time. On the 'Your Basket' page you can remove products, change the amount that you would like and choose a postage option. When you are happy with your product and postage choices, click the ‘Checkout’ button at the bottom of the page. 4. Checkout Choose whether you are an Existing Customer or a New Customer. - Existing customers - please use your registered email address and password to log in, or ask for a password reminder if you have forgotten. - New customers - click‘ Continue’. You will be asked for your name, email address and phone number. Don’t worry! - Whenever share your information with anybody else; this is just in case we need to contact you about your order. On the next page, you will be asked for billing and payment details before you confirm andpay. Please go to our Terms and Conditions to find out what methods of payment we accept and how it will be taken. 5. Order Summary We will send you confirmation of your order and a dispatch note by email.
Are the prices online the same as in store?
Where possible we try and have the same prices online as in store however some prices do differ between online and in store. Stock may also differ between our website and stores which may continue to hold discontinued stock and our website does stock special online-only products that won’t be stocked in stores, this includes all online bundles.
I want to buy something but it's 'out of stock'
We understand it's frustrating to see that the item you want to buy is out of stock. We keep out of stock items online as we believe you'll want to know that we normally stock that item, in case you want to buy it at a later date once more stock has been delivered. In some instances we're also able to offer the option of emailing you once the item does come back into stock. If you would prefer to see only in stock items you can choose to filter your product search by in-stock items only